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Frequently Asked Questions

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How do I shop with Donna Forbes Vintage?


Currently, all purchases are conducted online. In the new year, we will be offering appointment-only shopping at our showroom.
Appointments will be available to book through our website once the showroom is open. Please ensure you arrive on time for your scheduled session.

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What should I know about product descriptions?


Many of our items are vintage, and this is highlighted in their product titles. As vintage pieces, they have a unique charm but also come with inherent qualities that may include wear, patina, or other signs of age.
Please note: Due to the delicate nature of many vintage items, they may require extra care when handling. While we do our best to accurately describe each item, including any notable flaws or wear, all pieces are sold "as is."

Vintage items can be more delicate than newer products, so please treat them with extra care. We are not responsible for any damage that may occur from improper handling or care.

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How do I know if the item will fit me?


All of our items are measured flat lay to give you the most accurate sizing. We recommend checking the measurements carefully to ensure the perfect fit for your vintage treasure!

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What payment methods do you accept?


We accept the following payment options:

  • Credit Cards

  • PayPal

  • Afterpay

All payments are due at the time of purchase.

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Do my loyalty program points expire?

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Yes, loyalty program points will expire after 3 months from the date they are earned. Please note that points are non-refundable and cannot be reinstated after they expire. Make sure to use your points within the validity period to maximize their value!

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What is your return and exchange policy?


All sales are final. We do not accept returns or exchanges unless the item is significantly different from its description.
If you have concerns about your purchase, please contact us within 7 days of receipt for assistance.

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How do you protect my privacy?


We value your privacy and will only use the personal information collected during appointment bookings or purchases for those specific purposes.
Rest assured, your information will not be shared with third parties.

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What is your liability policy?


We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or the items purchased.
Important: As many of our items are vintage, they may require special care and attention. We cannot be held responsible for damage caused by mishandling, misuse, or failure to follow care instructions.

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 Will our terms and conditions change?


We reserve the right to update or modify these terms at any time without prior notice.
By continuing to use our website, you agree to the updated terms.

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How can I contact you?


If you have any questions or concerns, please feel free to reach out to us at:
Email: info@donnaforbesvintage.com

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A Final Note About Our Vintage Items:


At Donna Forbes Vintage, we offer a curated collection of timeless pieces, each with its own history and character. Please remember that vintage items are often more delicate than modern items and may require special care. We encourage you to handle them gently and thoughtfully to preserve their beauty for years to come.

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Thank you for shopping with Donna Forbes Vintage.

We look forward to helping you find something truly special!

Before you dive into your vintage shopping experience, take a moment to browse our FAQs for all the details you’ll need.

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